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Hawaii Home Infusion Associates 4473 Pahe`e St., Ste I Lihu`e, HI 96766-2037 808-245-3787 Office 888-779-8477 Toll Free 808-245-1700 Fax |
Total Home Care 2184 North King Street Honolulu, HI 96819-4535 808-848-5197 Office 866-848-5197 Toll Free 808-842-1552 Fax |
Isla Home Infusion 202 Farenholt Ave, Ste 101 Tamuning, GU 96913-3218 671-6461266 Office 888-779-8477 Toll Free 671-646-1471 |
Public Notice
The Joint Commission on Accreditation of Healthcare Organizations (JCAHO) will conduct an accreditation survey of Hawaii Home Infusion Associates (Kaua`i), Isla Home Infusion (Guam), and Total Home Care (O`ahu) as part of our ongoing accreditation process. On-site visits are scheduled every three years. The last on-site survey was in 2007. The next survey event is planned for 2010. JCAHO has implemented unannounced surveys. We will not receive advanced notice of their impending visit. In the past, we have published an announcement at least thirty days in advance of the survey. We are presently unable to do that because of the unannounced surveys. Instead, we will carry this notice on our website and post it in each store so that our customers can be aware of how to contact JCAHO and request the opportunity to have input into the survey process.
The purpose of the survey will be to evaluate the organization's compliance with nationally-established Joint Commission standards. The survey results will be used to determine whether, and the conditions under which, accreditation should be awarded the organization.
Joint Commission standards deal with organizational quality of care issues and the safety of the environment in which care is provided. Patients and caregivers can notify our company or The Joint Commission on the Accreditation of Healthcare Organizations about recommendations or concerns they have with regard to improving patient safety, employee safety, or quality of care. Such notifications should be addressed to Performance Improvement Manager at this company’s address or to
Division of Accreditation Operations
Office of Quality Monitoring
Joint Commission on Accreditation of Healthcare Organizations
One Renaissance Boulevard Oakbrook Terrace, IL 60181
or Faxed to 630-792-5636
or E-mailed to complaint@jcaho.org
Anyone believing that he or she has pertinent and valid information about such matters may request a public information interview with the Joint Commission's field representatives at the time of survey. Information presented at the interview will be carefully evaluated for relevance to the accreditation process. Requests for a public information interview must be made in writing and should be sent to the Joint Commission no later than five working days before the survey begins. The requests must also indicate the nature of the information regarding quality of care, patient safety, or employee safety to be provided at the interview. Such requests should be addressed to
Division of
Accreditation Operations
Office of Quality Monitoring
Joint Commission on Accreditation of Healthcare Organizations
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
or Faxed to 630-792-5636
or E-mailed to complaint@jcaho.org
The Joint Commission will acknowledge such request in writing by telephone and will inform the organization of the request for any interview. The organization will, in turn, notify the interviewee of the date, time, and place of the meeting.
This notice is posted in accordance with the Joint Commission's requirements and may not be removed before the survey is completed.
Date Posted: September 20, 2005
Amended: Tuesday, August 21, 2007